Damaged merchandise must be reported immediately upon receipt by calling or mailing us.

You have 14 days from the date of receipt to report damage (or any other reason for returns) to us.

If the reason for return is because of our error, we apologize and will gladly credit you the full amount charged, including shipping and handling costs, and we will credit your return shipment provided the following conditions exist:

  • Merchandise is shipped back in the same container as when it left Edgar Mathias Saving including original packaging.
  • The return is authorized by calling or mailing Edgar Mathias Saving to report the return.

If the reason for the return is not the fault of Edgar Mathias Saving the following conditions apply:

  • The customer is responsible for return shipping.
  • Original shipping charges will not be refunded.

Items damaged due to acts of God or the Shipping company/Post Office, are not the responsibility of Edgar Mathias Saving. We insure our products, however in the case that for ex. the shipping company is at fault there might be delays due to administrative handling to receive the insured amount.